Refund policy

Thank you for choosing Lila! Each purchase is thoughtfully selected, designed, and prepared with care to make your experience feel special from the moment it arrives.

Returns

We want you to be happy with your purchase. Because many of our items are individually prepared and made to order, we are able to accept returns when an item arrives damaged, defective, incorrect, or significantly different from what was ordered.

Please contact us within 48 hours of delivery if you experience any of these issues. We may ask for photos of the item and its packaging so we can evaluate the situation and find the best solution for you.

Depending on the circumstances, we may offer a replacement, partial refund, or full refund.

As our products are carefully prepared for each order, we are unable to offer returns or refunds for changes of mind or personal preference.

Blind Date with a Book

A little mystery is part of the experience! ♡ Our Blind Date with a Book selections are individually curated based on the genre and preferences you choose when placing your order.

Because the book itself is a surprise, we are unable to accept returns or exchanges based on the selected title or personal reading preference.

To help prevent duplicates, you can use the “Avoid Duplicates” section when ordering to let us know which books you already own. We’ll make every reasonable effort to avoid the titles you provide.

If your book arrives damaged or you receive something different from what you ordered, please contact us within 48 hours of delivery with photos, and we’ll be happy to help make it right.

Other Lila’s products

Because these items are prepared for each order, we are unable to accept returns or exchanges due to a change of mind or personal preference.

Cancellations & Changes

We understand that sometimes plans change. If you need to cancel or modify your order, please contact us within 24H of placing it.

After this time, we may already have started preparing your order and cannot guarantee that a cancellation or modification will be possible.

Refunds

When a refund is approved, it will be issued to your original method of payment. Please allow several business days for the credit to appear on your account, depending on your bank or card issuer.

If a return is required because of a damaged, defective, or incorrect item, Lila will cover the return shipping cost.

Contact

If you have any questions or concerns about your order, please reach out to us at:

lila.finds.store@gmail.com