Shipping policy

Order processing

Orders are processed within 3–5 business days after payment is confirmed.

Business days are Monday through Friday, excluding holidays. Processing time may be longer during product launches, holidays, sales, or periods of high order volume.

Please note that processing time is separate from the shipping carrier’s delivery time.

Shipping rates

Shipping costs are calculated and displayed at checkout based on the delivery address, package weight, and shipping method selected.

Estimated delivery

Once your order has been processed and handed over to the shipping carrier, estimated delivery times will be shown at checkout or provided with your tracking information.

Delivery dates are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control may occur.

Order tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for the tracking information to update after receiving the shipping confirmation.

Incorrect shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has entered production or been shipped.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the package.

Lost, delayed, or stolen packages

Once a package has been handed over to the shipping carrier, delivery is managed by that carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first and then contact us. We will do our best to assist with the claim or investigation.

Lila is not responsible for packages that are stolen after being marked as delivered to the address provided at checkout.

Damaged packages

If your order arrives damaged, please contact us within 48 hours of delivery and include: